Let me preface my comments by stating that a 1-star review that appeared on Amazon is TOTAL NONSENSE and likely from a competitor. The reviewer had some kind of axe to grind, or was simply clueless about the use of a pin straightener. Out of the THOUSANDS of pin straighteners we have sold over the past five years we have had ONLY TWO (yes, two) pin straighteners returned for ANY type of defect (one return was for damage to the tin storage box provided with our straighten